1) Information We Collect
We may collect the following types of information:
A. Information You Provide Voluntarily
When you fill out forms, request information, apply for careers, complete surveys, or communicate with us, you may provide:
Name, email address, phone number
Company name and business details
Inquiry details and messages
Client feedback and satisfaction survey responses (including comments)
Any other information you choose to submit
B. Information Collected Automatically
When you visit our Website, we may automatically collect:
IP address and approximate location (city/country)
Device and browser information
Pages visited, time spent, referring/exit pages
Usage data via cookies and analytics tools
C. Cookies and Similar Technologies
We may use cookies, pixels, tags, and similar technologies to:
Enable basic site functionality
Remember preferences
Measure traffic and performance
Improve user experience and marketing effectiveness
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
2) How We Use Your Information
We use personal information to:
Respond to inquiries and communicate with you
Provide services, onboarding, and client support
Assign, manage, and improve VA services
Collect and analyze feedback for quality improvement and training
Send administrative messages (e.g., policy updates, service notices)
Operate, maintain, and improve the Website
Monitor and prevent fraud, abuse, or security issues
Comply with legal and regulatory requirements
If you submit a client feedback survey, we may use the results to evaluate service performance, identify improvement opportunities, and support internal operational decisions (including training and service optimization).
3) Legal Bases for Processing (Where Applicable)
Depending on your location and applicable laws, we process personal information based on:
Your consent (e.g., submitting a form or opting into communications)
Performance of a contract (e.g., delivering services you request)
Legitimate interests (e.g., improving services, website security, analytics)
Compliance with legal obligations
4) How We Share Your Information
We do not sell your personal information.
We may share your information with:
Service providers who help us operate (e.g., website hosting, form tools, email providers, analytics, CRM), under confidentiality or data-processing obligations
Internal team members who need access to fulfill services, support, training, and quality assurance
Legal and regulatory authorities if required by law, subpoena, or to protect rights and safety
Business transfers in the event of a merger, acquisition, or asset sale (with appropriate safeguards)
5) Third-Party Links and Tools
Our Website may contain links to third-party sites or use embedded tools (e.g., scheduling, video, payment, maps). We are not responsible for the privacy practices of third parties. We recommend reviewing their privacy policies.
6) Data Retention
We retain personal information only as long as necessary to:
Fulfill the purposes described in this Policy
Meet contractual and operational needs
Comply with legal, tax, or regulatory obligations
Resolve disputes and enforce agreements
Retention periods may vary depending on the type of data and context.
7) Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information. However, no online transmission or storage is completely secure. You use the Website at your own risk.
8) Your Rights and Choices
Depending on your jurisdiction, you may have rights to:
Access the personal information we hold about you
Correct or update your information
Request deletion of your information (subject to legal/contractual limits)
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Request a copy of your data (data portability)
To exercise your rights, contact us using the details in Section 11.
9) Children’s Privacy
Our Website and services are not intended for children under 13 (or the minimum age required by your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided personal information to us, contact us so we can delete it.
10) International Data Transfers
If you access our Website from outside the Philippines, your information may be transferred to and processed in countries where our team or service providers operate. We take reasonable steps to ensure appropriate safeguards are in place.
11) Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact:
ROWE VA
Email: contact@roweva.com
12) Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Website after changes means you accept the updated policy.
